Cancellation & Refund Policy
Last Updated: February 11, 2026
At Shanmukh NextGen, we strive to ensure our clients are satisfied with our services. This policy outlines our procedures for cancellations and refunds to maintain transparency and trust.
1. Service Cancellations
Clients may request to cancel a service or project at any time. However, cancellation requests must be submitted in writing to info@shanmukhnextgen.com.
- Consultancy Services: Cancellations made at least 24 hours before the scheduled session are eligible for a full reschedule or refund.
- Project-Based Work: Upon cancellation, the client will be billed for all work completed up to the cancellation date, including any non-refundable costs incurred by us.
2. Refund Eligibility
Refunds are handled on a case-by-case basis depending on the nature of the service provided:
- Subscription Services: Refunds for subscription-based services are generally not provided for the current billing cycle once the service has been accessed.
- Custom Development: As custom development involves significant labor and resources, refunds are typically only issued if work hasn't commenced or if there's a material breach of contract on our part.
- Digital Products: Refunds for digital assets or software licenses are generally not provided once the product has been delivered or accessed.
3. Refund Process
Once a refund request is approved, the refund will be processed through the original method of payment within 7-10 business days. Please note that bank processing times may vary.
4. Modifications
Shanmukh NextGen reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting to this page.
5. Contact Us
If you have any questions regarding our Cancellation & Refund Policy, please contact us at: info@shanmukhnextgen.com.